General terms and conditions of sale
identification and contact information + Disclaimer concerning use of the site
Version n°1 – Online since: 09/12/2023
Vendor identification – Publisher :
The https://www.st-feuillien.com website is published by or under the responsibility of Brasserie St-Feuillien, a public limited company, registered with the Banque Carrefour des Entreprises de Belgique under number 0447 090 618, located at rue d’Houdeng 220, 7070 Le Roeulx (Belgium).
Intracommunity VAT number: BE 0447 090 618.
Customer service contact details:
The Publication and Sales Manager can be contacted on 064/31.18.18, by post at the above address, or via e-mail email@example.com
The site is hosted by Cherry Pulp
Processing of personal data:
General terms and conditions of sale
Version n°1 – Date of publication: 09/12/2023
These general terms and conditions govern the process of presenting the offer and selling online on this site.
Attention is also drawn to the existence of a confidentiality policy (link) relating to the processing of personal data.
List of articles :
Article 1 – Definitions 4
Article 2 – Acceptance of the online general terms and conditions of sale 4
Article 3 – Value of computerised registers and e-mail exchanges – Archiving 4
Article 4 – Purpose of the site – Geographical and linguistic limitations 4
Article 5 – Disclaimer and limitation of liability 5
5.1. Exemption from the publisher’s liability for use of the site 5
5.2 Exclusion of the publisher’s liability for the sales process 5
Article 6 – Characteristics of the products and services offered 6
Article 7 – Prices 6
Article 8 – How to place an order and description of the purchasing process 7
Article 9 – Payment information 8
Section 10 – Stock levels – Delivery or availability 9
Article 11 – Legal right of withdrawal 11
Article 12 – Standard withdrawal form 12
Article 13 – Cases where the right of withdrawal does not apply 12
Article 14 – Legal guarantee for products purchased by a Consumer on this site 13
Article 15 – Return of products in the event of withdrawal/exercise of the legal guarantee 14
Article 16 – Framework of conditions – Modification of conditions 15
Article 17 – Procedures and time limit for complaints in relation to the contractual documents 15
Article 18 – Applicable law and settlement of disputes 16
Article 1 – Definitions
The following definitions shall apply:
– Site’: the www.st-feuillien.com site and all its pages.
– Products’: all products (tangible) and services (intangible) that can be purchased or subscribed to on the site.
– Publisher’ / ‘Seller’: Brasserie St-Feuillien, seller of the Products, responsible for the publication and content of the site, and presented in the site’s legal notice.
– User’: The Internet user visiting and using the site.
– Customer’: An Internet user purchasing a product or service on the site.
– Consumer’: a user who places an order on the site in a non-professional capacity. Any customer as a legal entity, or an individual who provides a VAT number when placing an order, is automatically considered to be a professional, and is therefore not a ‘consumer’.
Article 2 – Acceptance of the online general terms and conditions of sale
The purchase of a good or service, or the creation of a member space, implies the User’s acceptance of these terms and conditions in their entirety, and the User acknowledges that he/she is fully aware of them. For consumers, this acceptance may consist, for example, in ticking the box corresponding to the sentence accepting these general terms and conditions. Ticking this box will be deemed to have the same value as a handwritten signature by the user.
Acceptance of these terms and conditions implies that users have the legal capacity to do so.
As the site offers alcoholic products for sale, users must certify that they are over 18 years of age to access the site.
Article 3 – Value of computerised registers and e-mail exchanges – Archiving
The User acknowledges the value as proof of the automatic recording systems of the publisher of this site (in particular the computerised registers of communications, orders, payments and transactions between the parties) and, unless he/she can provide proof to the contrary, waives the right to contest them in the event of a dispute.
Exchanges between the e-mail address communicated by the User and the one listed above are deemed to be reliable writings, unless proven otherwise.
The Vendor will archive order forms and invoices on a reliable and durable medium constituting a true copy in accordance with the legal provisions in force in Belgium.
Article 4 – Purpose of the site – Geographical and linguistic limitations
This site offers physical goods for sale online.
Use of the site’s services is limited to Belgium.
The service is provided only in French/Dutch or English.
Article 5 – Disclaimer and limitation of liability
5.1. Exoneration of the publisher’s liability for use of the site
The Site Editor may not be held liable for any inconvenience or damage resulting from the use of the Internet network, such as loss of data, intrusion, computer viruses, disruption of the site’s service or other.
Should access to the site be impossible due to technical problems or problems of any other nature, the user shall not be entitled to claim any damages or compensation.
The unavailability, even prolonged and without any time limit, of one or more products cannot constitute a prejudice for the User and cannot in any way give rise to the awarding of damages by the site or its Publisher.
The User expressly agrees to use the Site at his/her own risk and under his/her sole responsibility. The site provides the user with information on an indicative basis, with imperfections, errors, omissions, inaccuracies and other ambivalences likely to exist. Under no circumstances does this information constitute personalised advice or any other advice to be followed. Under no circumstances may the Publisher be held liable for :
– any direct or indirect damage, in particular with regard to loss of profits, loss of earnings, loss of customers, loss of data, etc., which may result from the use of the site or, on the contrary, from the impossibility of using it ;
– malfunction, unavailability of access, misuse or incorrect configuration of the user’s computer, or the use by the user of an infrequently used browser;
– the content of advertisements and other links or external sources accessible by the user from the site.
The hypertext links present on this site may lead to other Internet sites and the Editor of this site may not be held liable if the content of these sites contravenes current legislation. Similarly, the Editor of the present site may not be held liable if the user’s visit to one of these sites causes him/her harm.
5.2 Exoneration of the publisher’s liability for the sales process
The Vendor, particularly in the online sales process, is only bound by an obligation of means. Under no circumstances may its liability under these General Terms and Conditions exceed a sum equal to the sums paid or payable at the time of the transaction giving rise to said liability, whatever the cause or form of the action concerned.
The Vendor may not be held liable for non-performance of the contract entered into, due to the occurrence of an event of force majeure (e.g. unforeseen damage to equipment, fire or damage to installations and production equipment, interruption of energy sources and, in general, any unforeseen circumstances concerning the people and equipment which the Vendor needs in order to perform its obligations and which are of such a nature as to make performance of the contract impossible or simply more onerous).
With regard to the products purchased, the Seller shall not be held liable for any indirect damage, operating loss, loss of profit, damage or costs that may arise as a result of the present contract. The choice and purchase of a product are the sole responsibility of the customer. The total or partial impossibility of using the products, in particular due to food intolerance, may not give rise to any compensation, reimbursement or liability on the part of the Seller, except in the case of a proven hidden defect, non-conformity, defect or exercise of the right of withdrawal if applicable, i.e. if the customer is not a professional and the contract entered into to acquire the good or service allows withdrawal, in accordance with the articles of Book VI of the Code of Economic Law.
The products offered comply with current Belgian legislation. The Vendor shall not be held liable in the event of failure to comply with the legislation of the country to which the product is delivered. It is the Customer’s responsibility, before placing an order, to check with the competent authorities in their country whether the product can be imported or used.
Article 6 – Characteristics of the products and services offered
The products offered are those shown in the catalogue published on the website. These products are offered while stocks last.
As a perfect similarity with the physical products cannot be guaranteed, the photographs and visuals illustrating, in support of the text, the products presented on the site are not contractually binding. The Customer is invited to take into consideration the text of the characteristics listed on the pages of the catalogue, which the Seller has endeavoured to describe as faithfully as possible. However, the Vendor cannot be held responsible for the direct or indirect consequences of a material error, a typing error or any other error or involuntary negligence relating to the information published on the website.
Article 7 – Prices
Unless otherwise stated, the prices in the catalogue are understood to be in Euros, inclusive of all taxes, taking into account the VAT applicable on the day of the order.
The Vendor reserves the right to modify its prices at any time. Nevertheless, the price shown on the order form will be the only price applicable to the customer. Consequently, if prices fall after the order has been placed, the Vendor is not obliged to compensate for the difference; if prices rise, the Vendor is obliged to sell at the price set on the day the order was placed.
Delivery charges are levied for dispatch of the order. Unless otherwise stated on the product sheet, these charges are calculated according to the price list published on our delivery charges page, depending on the destination. You will also be informed of this amount in your shopping basket.
In certain cases mentioned in this grid, these delivery costs are offered to the customer on the first delivery.
Article 8 – How to place an order and description of the purchasing process
The “Shopping Cart” is defined below as the immaterial object grouping together all the goods or services selected by the Site User with a view to purchase, having selected these objects.
Main stages of the online purchase process on the site :
– Once the User considers that they have added all the items they wish to purchase to their basket, they will be able to validate their order by accessing their basket by clicking on the button provided for this purpose.
– They will then be redirected to a summary page on which they will review the number and characteristics of the products ordered, as well as their unit price and any delivery charges.
– If they wish to validate their order, the User must access (via a guest profile or via their user name and password) their member area, or if they do not already have one, create an account, which requires them to fill in an online form with a number of personal details necessary for the order to be processed correctly, and to choose a user name and password.
– Once the User has completed this form, they will then be asked to provide their billing and delivery details, and to choose a payment method and a delivery method.
– The User will have a direct link to the confidentiality policy and to the general terms and conditions of sale before clicking on the “validate order and pay” button.
– From this point onwards, the contract will be established and the User will have to make payment using one of the payment methods listed in the section of these general terms and conditions relating to payments.
– After a few moments, an “acknowledgement of receipt of online order” e-mail will be sent to the User, reminding him/her of the content of the order, its price and the possible existence of a right of withdrawal.
– A second e-mail, “order confirmation” (with a link to the page displaying these conditions and a reminder of the main contractual conditions), will be sent by the Vendor as soon as the latter has been able to check that the order is indeed honourable and that any conditions of the offer have been respected by the customer.
– The invoice for the purchase will be sent by e-mail on completion of the order.
The seller is a retailer and does not sell large quantities of the products on offer. Consequently, the Seller reserves the right to refuse an order of more than 60 copies of the same product.
The Vendor may refuse to fulfil an order where it appears that the purchaser intends to resell the products as new, has encountered an attempt at fraud or an unresolved dispute when placing an order, or where the order appears to have been placed by a minor. This also applies when an obvious error has been made in the description of a product in the online catalogue or in the indication of its price, despite the great care taken by the Vendor to ensure the accuracy of the information. The Vendor will then inform the buyer by e-mail, stating the reason for the refusal.
Article 9 – Payment information
Attention is drawn to the fact that regulations stipulate that by clicking on the “validate order and pay” button, the customer is obliged to pay for the order placed.
The User may pay by debit card or credit card.
There are no additional charges for online payment.
Payments by bank card are made by means of secure transactions provided by an online payment platform provider, Stripe. The Seller has no access to any data relating to the user’s means of payment. Payment is made directly to the bank or payment service provider receiving the Customer’s payment.
Retention of title: The products and articles sold remain the property of the seller until full payment of their price, including interest and compensation for late payment.
Any invoice that has not been paid by the due date will be increased, without formal notice, by interest at the legal rate plus 2%, as well as late payment compensation of 12%, with a minimum of 25 euros, by way of damages and interest. The fact of a complaint in no way releases the buyer from his obligations to pay the undisputed amount due on the due date.
In the event of an existing claim, the seller reserves the right to cancel any new order or contract.
Instructions for sales to professionals:
The existence of a deposit is indicated on the product label. Bottle deposits remain the property of the Brasserie. The deposit is refundable without interest when the bottles are returned in good condition to the points provided for this purpose. The Brasserie does not directly take back deposits from its premises, but can direct customers who come to the premises to a collection point in a shop located nearby.
Article 10 – Stock levels – Delivery or availability
The Vendor endeavours to ensure that any stock shortages are mentioned on the description of the products displayed.
If it nevertheless finds that the product ordered is out of stock or if it is informed by the carrier of a delay in shipment, the Seller will notify the User by e-mail and will inform the User of the probable waiting time and/or propose an alternative. The sale will be cancelled if the User does not react to this e-mail within 7 working days.
Delivery charges are levied for the dispatch of the order. Unless otherwise stated on the product sheet, these costs are calculated according to the price list published on this site (delivery costs LINK), depending on the destination.
As an indication, the “usual delivery time” is 5 working days for Belgium (3 days for preparation of the order + 2 days for delivery).
The seller endeavours to achieve the following delivery time targets:
– For Belgium, 6 working days.
The delivery times mentioned above do not, however, constitute an essential condition of the agreement and are given for information purposes only. Delays in relation to the delivery times indicated cannot therefore give rise to any penalty, compensation or dissolution of the Purchase.
However, if the Customer is a consumer, he or she is entitled to delivery no later than 30 days after completion of the purchase (“Contractual Period”) or, failing that, at least within an additional period which will be indicated to the Customer in writing and which is reasonable given the specific circumstances. If the Seller is unable to deliver within this additional period, the Customer may cancel the purchase without being required to pay any compensation.
In all cases, delivery on time can only take place if the purchaser is up to date with his or her obligations towards the seller, for whatever reason.
If the purchaser is a consumer, the risk of loss or damage to the products is transferred as soon as the purchaser or a third party designated by the purchaser (other than the carrier) has acquired physical possession of the goods. If delivery takes place in a manner other than that suggested by the Seller, the risk is transferred to the Consumer Customer upon delivery by the Seller to the carrier chosen by the Customer.
If the Buyer is a professional, the risk of loss or damage to the products is transferred to the Buyer as soon as the Seller has entrusted the goods to the carrier.
– In the event of late physical delivery:
If the Usual Delivery Period indicated for the country of destination is exceeded by more than 2 working days, the Customer is invited to inform the Seller, so that the latter can launch an internal investigation procedure and contact the carrier, and depending on the information received, either communicate a new delivery period, or proceed with a second shipment at its own expense, it being up to the Customer to refuse this and request its return if the first shipment arrives in the meantime.
If this new deadline is not met or is manifestly unreasonable, the Consumer may request in writing, within a maximum of 30 days, that the sale be cancelled.
After this period, no claim will be accepted.
In this case of cancellation or in the event of no reaction to the e-mail indicating a delay/out-of-stock situation, the Consumer will then be reimbursed, within a maximum period of 14 days, for the sums he/she has paid for the undelivered products. This clause is not intended to apply if the delay is due to a case of force majeure in the preparation of orders or delivery (see the article in these General Terms and Conditions of Sale relating to the limitation of liability). In such a case, the customer undertakes not to take legal action against the Vendor and waives the right to cancel the sale as provided for in this article.
– In the event of an anomaly noted at the time of physical delivery:
If an anomaly is noted concerning the external appearance of the parcel (tears, traces of damp, etc. and other forms of deterioration), the customer must refuse the parcel concerned at the time of delivery; any anomaly must then be indicated by the customer on the delivery note, in the form of handwritten reservations, accompanied by the customer’s signature. Any product refused must be returned to the carrier in its entirety and in its original packaging. If the customer fails to comply with these instructions, the Seller will not be obliged to comply with the customer’s request to exercise the right of refusal.
– In the event of non-conformity of the product or an apparent defect noted by the customer when opening the parcel: see the article in these general terms and conditions of sale relating to the guarantee.
– In the event of renunciation/withdrawal by the Consumer: see the following article in the General Terms and Conditions of Sale.
– If the Customer does not collect the parcel:
If the parcel cannot be delivered directly, the carrier will leave a delivery notice with a reference number.
The Customer will generally have several options for collecting the parcel, depending on the options left by the Carrier (specified on the delivery notice), such as :
– Request a second delivery of the parcel to the address initially indicated but on the date of the customer’s choice within a given period.
– Request delivery of the parcel to a new address of the customer’s choice (usually within one or two working days).
– Authorise the carrier to drop off the parcel at the customer’s home at the desired location in the customer’s absence. The delivery driver can then deliver the parcel to the location indicated, even if the customer is absent.
– Collect the parcel from the carrier’s branch, where the customer can collect it himself (see the notice for the time limit). In this case, there will be no further attempt to deliver the parcel.
If, despite these possibilities, the customer’s parcel is returned to the Seller by the delivery service, the Seller will contact the customer by e-mail, on receipt of the returned parcel, to ask the customer what action to take on the order. If the customer has mistakenly refused the parcel, or was absent at the time of delivery and has not collected the parcel from the carrier within the time limit, the customer may request that the parcel be sent back by first paying the costs of the new shipment. These costs must be paid even for orders for which the delivery costs were offered when the order was placed.
Article 11 – Legal right of withdrawal
Provided that no legal right of withdrawal applies (see the article “Cases of non-application of the right of withdrawal” in these GTC), the Consumer has a period of 14 calendar days from the day following the date of delivery of his/her order to return any article that does not suit him/her, without being required to give a reason, and to request, at his/her choice, an exchange or a refund (without penalty, with the exception of the return costs, which remain payable by the Customer).
This right of withdrawal may be exercised by the consumer customer using the withdrawal form below, or by means of any written document containing the text of this form, or stating unambiguously this desire to withdraw and the items purchased concerned.
If the document has been received, the Vendor will acknowledge receipt of this form/written document within a maximum of 3 working days and will provide a returns reference number.
If the consumer withdraws less than 3 working days before the end of the withdrawal period, or in the absence of an acknowledgement of receipt, the consumer must ensure that they use a means of transmitting this document which guarantees that it has been received by the Seller (e.g. registered letter).
The customer must return the items without undue delay and in any event within a maximum of 14 calendar days from the date of withdrawal.
The consumer will pay the return costs directly to the carrier of their choice. For products that cannot be returned by ordinary postal services, the consumer is informed of the rates generally applied by :
– Carrier “Bpost” see rates: Calculate the rate for your letter or parcel | bpost
The customer is advised to insure the parcel in the event of loss by the carrier and to opt for a parcel tracking service.
Other return procedures are described in the “Product returns” article.
If the right of withdrawal is exercised, the refund will be made by the same means of payment used at the time of purchase (unless the 2 parties agree on another method). Refunds will be made within a maximum of 14 calendar days from the date on which the right of withdrawal is exercised. However, if the product has not been received back within the 14-day period, reimbursement will be postponed until the consumer has sent proof of return of the package to the Vendor.
The Customer shall be liable for any depreciation in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the product. The cost of repairing such damage may be deducted from the refund or, if the refund was made before the damage was noted, invoiced separately.
Article 12 – Standard withdrawal form
The Consumer Customer may find below a standard withdrawal form for an order placed on the site, to be sent to the Seller. It is understood that this withdrawal can only be made under the withdrawal conditions stipulated in these general terms and conditions of sale.
For the attention of *…..*, Rue …, Belgium (info@…… )
Customer’s surname, first name and address :
Date of request :
I wish to take advantage of my right of withdrawal under Article 53 of Book VI of the Code of Economic Law, concerning the contract relating to the order placed with your company on the website www…. and relating to the following goods:
Order date and reference number :
Total amount including VAT :
I am counting on your full cooperation,
Date and signature :
Article 13 – Non-application of the right of withdrawal
Only consumers benefit from a legal right of withdrawal, in accordance with the applicable law.
The bottles sold on this site are capped or muzzled. These products benefit from the right of withdrawal if they are returned without this cap (or other food safety protection) having been opened or altered. However, the consumer’s attention is drawn to the fact that by removing/altering this protection, the product can no longer be reused in its current state by other people. Consequently, the right of withdrawal will no longer apply.
Article 14 – Legal guarantee for products purchased by a Consumer on this site
All items purchased by a Consumer on this site benefit from the following legal guarantees:
– Guarantee for all consumer customers
The Seller is obliged to deliver goods that conform to the contract and to respond to any defects in conformity that exist when the goods are delivered. The guarantee of conformity may be exercised if a defect existed on the day the product was taken into possession, and the Vendor is liable for any lack of conformity that becomes visible within a period of two years from that day (or within the maximum period of conformity mentioned on the drink, if this period is less than two years).
For products other than beverages, the following in particular are excluded from the guarantee:
– any direct or indirect damage caused to the appliance after delivery (e.g. by dropping, impact, oxidation, damage due to an incident, etc.) ;
– damage resulting from professional or collective use.
– the replacement of components or accessories that require regular replacement;
– defects caused expressly or by negligence, by injudicious treatment, poor maintenance, poor preservation, abnormal use or use that does not comply with the manufacturer’s instructions, or the use of unsuitable accessories or consumables;
Also excluded from the warranty are products that have been modified, repaired, integrated or added by the Customer or any other person not authorised by the Seller.
In this respect, the Customer is invited to carefully consult the instructions for use supplied with the products. In the event of loss of this user manual, it is always possible to request one from Customer Services.
– Guarantee against hidden defects
The customer may claim under the latent defects guarantee if the defects presented did not appear at the time of purchase, predate the purchase (and therefore do not result from normal wear and tear of the product, for example), and are sufficiently serious (the defect must either render the product unfit for the use for which it is intended, or diminish this use to such an extent that the customer would not have purchased the product or would not have purchased it at such a price if he had known of the defect).
Under penalty of forfeiture, complaints must be made as soon as possible after the discovery of a defective or non-compliant product (in the case of an apparent defect on delivery, this period is a maximum of 7 days), by post or by e-mail to the Seller’s contact details. The customer must provide a detailed description of the problem in question, attaching any information that will enable the validity of the complaint to be properly assessed (e.g. by providing photos).
Once the complaint has been validated, the Vendor may either ask the customer to keep the product at his disposal for a contradictory inspection within 30 days, or ask for the defective product to be returned prior to any exchange.
In this case, the customer must return the product to the Vendor, using the transport system indicated by the Vendor, at the Vendor’s expense.
After receipt, the Vendor will proceed with the exchange (see return procedures in the following article “Product returns”). If the product cannot be exchanged (obsolete product, out of stock, etc.), the customer will be reimbursed.
Article 15 – Return of products in the event of retraction / exercise of the legal guarantee
All returns must be authorised in writing by the Seller.
The cost of returning goods shall be borne by the consumer Customer in the event that the right of withdrawal is exercised. In the event that the legal guarantee is exercised, the Seller shall bear the costs.
During the cooling-off period, the Customer shall treat the product and its packaging with care.
Any product to be exchanged or refunded must be returned to the postal address given above, in its original packaging (if reasonably possible), in its entirety (with any accessories and documents that may have accompanied it) and in perfect condition.
In order to process the request correctly, the Customer is asked to indicate in the parcel the “returns number” communicated by the Seller in response to the request for exchange or refund, or to enclose a copy of the invoice.
The Customer will be asked to choose suitable packaging (if the original packaging is no longer usable) and to protect the returned items inside the parcel as carefully as they were protected on delivery.
The Customer’s attention is drawn to the fact that it is preferable to take every precaution when opening and unpacking the package received, in order to be able to fulfil its obligations under this article.
If the above obligations are not fulfilled, the customer will lose his right of withdrawal / guarantee and the product will be returned to him at his expense.
Any defect or damage resulting from the customer’s clumsiness or wrong operation will be charged to the customer.
If the returned parcel does not reach the Vendor, the latter will not be obliged to exchange it or reimburse it (obligatorily, in the case of retraction; if reasonably possible, in the case of exercise of the guarantee), unless the customer has opted with the carrier for a solution allowing tracking of the parcel.
Article 16 – Framework of conditions – Modification of conditions
If any provision of the General Terms and Conditions of Sale is deemed illegal, invalid or for any other reason inapplicable, then that provision will be deemed non-existent and this will not affect the validity and applicability of the other provisions of these General Terms and Conditions of Sale.
These conditions describe the entire agreement between the user and the website. They supersede all prior or contemporaneous written or oral agreements.
The non-application of one or more provisions of these conditions may never be considered as a waiver of these conditions.
A printed version of the Conditions and of all notices given in electronic form may be requested in judicial or administrative proceedings relating to the general conditions.
The parties agree that all correspondence relating to these terms and conditions shall be in the French language.
These terms and conditions may be modified at any time by the Site Publisher or its authorised representative. The general terms and conditions applicable to the user are those in force on the day the order is placed on this site. The Publisher undertakes, of course, to keep all its previous versions of the general terms and conditions and to send them to any user who requests them.
As a reminder, the rules of intellectual property apply to this document. Any reproduction / adaptation / translation is prohibited.
Article 17 – Terms and conditions and deadline for complaints in relation to contractual documents
Any comments concerning these general terms and conditions of sale, the legal notices, or the personal data charter, must be made in writing and must be delivered by hand, registered or certified mail, by post from a courier service recognised at European level which allows you to track your packages regularly, or by email to the address given above, specifying your surname, first names, contact details and the subject of the notice.
Any claim relating to the use of the website, the service offered on this site, or any other linked service, the pages of the site on any social networks or the general terms and conditions, legal notice or personal data charter must be filed within 365 days of the day on which the problem giving rise to the claim arose, and this regardless of any law or rule of law to the contrary. In the event that such a claim is not lodged within this period, it will no longer be admissible.
Article 18 – Applicable law and settlement of disputes
These general terms and conditions are subject to Belgian law.
Except in the case of public policy provisions, any disputes that may arise in connection with the performance of these general terms and conditions may, prior to any legal action, be submitted to the Site Publisher for amicable settlement. It is expressly pointed out that requests for amicable settlement do not suspend the time limits for taking legal action.
In accordance with Book XVI of the Code of Economic Law, the Seller refers its consumer customers to the European Commission’s online platform for resolving consumer disputes in the event of disputes that cannot be resolved amicably online: http://ec.europa.eu/odr/. This official website explains how out-of-court settlement systems work, allows complaints to be lodged online and lists the approved dispute resolution bodies. For Belgian consumers, the “Service de Médiation pour le Consommateur” offers a neutral, free service.
Contact details for the Consumer Mediation Service in Belgium:
– North Gate II, Boulevard du Roi Albert II 8, 1000 Brussels.
– Tel: 02 702 52 20
– Fax: 02 808 71 29
– E-mail : firstname.lastname@example.org
– Website: http://mediationconsommateur.be
It is reminded that mediation is not compulsory but only proposed in order to resolve disputes by avoiding recourse to the courts. Both the Seller and the User may object to mediation.
In the absence of an amicable settlement (or of mediation having resulted in a proposal accepted by the 2 parties), the Vendor – Publisher sets the courts of the judicial district of Mons (Belgium) as the only competent courts.